CALLfx’s automated outbound calling
solutions offer a proven approach that will quickly and inexpensively
deliver your message to your entire database of customers.
With each actionable contact costing
less than a postage stamp, an increase in the number of contact
points has never been more affordable or more needed. Here are some
of the applications that make CALLfx and utility companies ideal
partners.
Use CALLfx to…
Call customers
with news related to a power outage (reduce inbound calls)
Late payment
notifications (send personalized calls with amount & date
due)
Up sell energy
conservation services
Audio newsletter
with energy conservation tips
Notice of
termination of services (complement or replace direct mail alerts)
Customer
surveys (Ask yes/no or multiple choice questions)
Confirm appointments
for service visits
Advise low-income
residents of special programs (e.g. "you may qualify for...")
Calls to
suggest usage reductions during peak periods
Call businesses
to advise them that they can take advantage of special commercial
programs
Allow users to
transfer to a call center
Leave a different
message for an answering machine or "live ear" (No calls and hang
up)
Comprehensive
real time reporting
Automatically
retry busy/no answers up to 5 times at no additional cost
Full support:
front end (scripting & scheduling) and back end (data management
& reporting)
