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FEATURES CALLfx’s turnkey solution requires no equipment and no set-up fees. What was previously managed by an entire call center can now be performed by just one employee. Advanced Text-To-Speech Technology communicates your customized message in a clear, conversational tone with no awkward pauses. You determine the text by typing or importing it and our software converts the text-to-speech. You can also combine a recorded message with text-to-speech content. Efficient Priority Call Delivery allows you to schedule the exact time your message is delivered. This significantly increases your chances of reaching the intended recipient live, or an answering machine, whichever is desired. Voice Capture allows you to get more information from your database by asking for a mailing and/or email address when you only have a name and phone number, or asking open-ended questions. Once obtained, you can either listen to the responses over the phone or CALLFX can transcribe the data. Use List Management tools to manage your database completely on the easy-to-use web site. This tool is extremely useful for segmenting your list based on the action taken by the recipient, e.g., create a list of only those users who asked to be contacted when a specific item goes on sale. Allow call recipients to conduct transaction without speaking to a live operator. Either the credit card on file or capture new billing information. |
BENEFITS Because you are not tying up your financial or personnel resources, you can spend more time and money on potentially lucrative projects that require your attention. This technology allows you to customize each message by recipient (e.g., confirming a customer's name and address). Because each call is personalized, your conversion rate increases. With no personnel required to place calls, labor costs go down and revenue goes up. Because calls are scheduled based on the customer’s convenience, rather than when your telemarketers can actually make the calls, the result is a higher "connect" percentage thereby producing a better response rate. Get the information you need to stay a step ahead of your competitors. Find out what your customers and prospects want and need and then give it to them! Here's a sample of the type of data FXBlast can collect: users' purchasing interests, how to improve the buying process or were your users satisfied with their consumer experience. Your targeted marketing efforts will be precise because you will not only know when to contact your customers or prospects, you will know what to offer them. This tool will make even novice marketers look like experienced pros. Allowing customers to pay for purchases at the time they are reminded of them will increase your conversion rate. And since your CRM staff or telemarketing center is not involved in the transaction, your expenses are considerably lower while your gross margin increases.
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